Job Description

We are looking for a resourceful and motivated IT Support Engineer to provide first-line technical support to approximately 50 users in Singapore. You will be the primary on-site point of contact for all end-user technology issues, managing day-to-day IT operations, hardware, software, and user account administration.

This is an ideal role for someone early in their IT career who wants broad exposure across enterprise platforms. Beyond traditional helpdesk duties, you will gain hands-on experience with Salesforce, Azure, and business process systems in a regulated insurance environment. We value curiosity and initiative — as the team grows, there are clear pathways into specialised areas such as systems administration, cloud operations, or Salesforce support.

Reporting to Head of Technology

A day in the life:

End-User Support

• Serve as the first point of contact for all IT issues and service requests via email, chat, phone, or in person
• Troubleshoot and resolve hardware, software, networking, and printing issues for Windows and Mac environments
• Manage user onboarding and offboarding: account creation, laptop provisioning, access setup across Salesforce, email, and other business applications
• Maintain and track IT assets including laptops, monitors, peripherals, and mobile devices
• Document common issues and resolutions in an internal knowledge base to enable self-service where possible

Systems & Infrastructure Support

• Administer user accounts in Microsoft 365 / Azure AD (Entra ID), including password resets, MFA enrollment, and group memberships
• Assist with basic Salesforce user administration: creating users, data field updates, assigning profiles and permission sets, resetting access
• Support meeting room technology and office network equipment
• Monitor and escalate infrastructure alerts from Azure or endpoint management tools to senior team members
• Assist with patch management and software deployment under the guidance of the Cybersecurity Engineer

Operational & Compliance Support

• Maintain accurate records of IT inventory, licenses, and warranty information
• Support the technology team during audits by gathering evidence and documentation as directed
• Follow and uphold IT security policies including data handling, access control, and incident escalation procedures
• Coordinate with external vendors for hardware repairs, warranty claims, and procurement

Requirements

Essential

• Diploma or degree in Information Technology, Computer Science, or a related field
• 1–2 years of IT support experience, or a strong internship background with demonstrated troubleshooting ability
• Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and basic networking concepts
• Good communication skills in English — you will support non-technical business users daily
• Organised and reliable; able to manage multiple open tickets and prioritise effectively
• Comfortable working independently on-site as the primary Singapore-based support person

Preferred

• Familiarity with Salesforce from an end-user or basic admin perspective
• Exposure to Azure AD / Entra ID, Intune, or other MDM/endpoint management tools
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals (MS-900)
• Interest in growing into Salesforce administration, cloud operations, or cybersecurity over time
• Experience supporting users in an insurance, financial services, or similarly regulated environment